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Period Mouldings

 

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Orders & Delivery

 

How to order

How do I place an order?

Orders can be placed:

  • via our website,
  • via Skype on periodmouldings,
  • by calling 0845 5191554
  • or via post to

Orders Department

Period Mouldings
Woodworks, the Sidings
Melemerby
North Yorkshire
HG4 5EX

Just download the order form and design form

 

All orders will be confirmed via email or by post despatched on the next working day

 

How do I pay?

Period Mouldings use Sagepay, which is a secure online payment system and accepts all major credit cards, allowing for fast processing of orders.

If paying by cheque, you would need to complete an order form, and post it to us along with with your cheque to the following address:

Period Mouldings
Woodworks, The Sidings
Melmerby
North Yorkshire
HG4 5EX

Please note that goods will only be despatched once a cheque has cleared.

 

Delivery

Do you deliver anywhere or can I pick up my order?

We can deliver anywhere in the UK within 5 to 7 days of an order being received, paid for and committed to production. The costs for the service where possible are normalised but unfortunately to more remote locations we may have to charge a surcharge due to carrier charges. Any additional charges will be notified prior to despacth

Any international deliveries will be quoted separately.

Products will be delivered between 8.00am and 6.00pm. If a courier is unable to leave the item they will leave a contact card that allows you to request another re-delivery at a convenient time.

A receipt signature will be required on delivery and serve as a form of proof of delivery and that the goods have been accepted as being delivered undamaged. If there is obvious damage to the packaging, check the contents and advise us immediately.

Whilst damage is rare, any damage should be notified to us immediately you receive your delivery by email. Any goods that are damaged in this way will be replaced by return.

 

What is the turnaround time?

On-line products where possible will be dispatched within 7 to 10 days of order, with primed orders taking up to a further 48 hours at certain times of the year.

What is your refund policy?

Goods maybe returned or exchanged within 10 working days of receipt. However, this will be subject to a 50% restocking charge for your order plus all original costs of delivery and collection.

All returned goods must be undamaged and carriage is the responsibility of the customer.

See Terms and Conditions for detailed policy

What if an item is out of stock?

In the unfortunate circumstance that items are out of stock all customers will be informed of the new delivery date by e-mail. If this date causes any inconvenience or is not suitable the client is at liberty to cancel the order. As products are manufactured to order on occasions circumstances related to production can result in delays. Should this happen customers will be informed on new delivery dates. We will take all reasonable steps to reduce this happening but we are unable to legislate for matters beyond our control and would endeavour to provide a suitable alternative date as soon as possible.

These stock outs are rare but we feel it is important that our customers are informed immediately and often only occur due to the non delivery of wood stocks which sometimes experiences delays especially when importing hardwoods.

Customer Service

Our goal is to offer outstanding service to our customers. If however you feel we have let you down in anyway please write to us personally addressing your correspondence to:

The Managing Director
Period Mouldings
Woodworks, The Sidings
Melmerby
North Yorkshire
HG4 5EX

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