Do you deliver anywhere or can I pick up my order?
We can deliver anywhere in the UK. The costs for the service where possible are normalised but unfortunately to more remote locations we may have to charge a surcharge due to carrier charges. Any additional charges will be notified prior to despatch.
Any international deliveries will be quoted separately.
Products will be delivered between 8.00am and 6.00pm. If a courier is unable to leave the item they will leave a contact card that allows you to request another re-delivery at a convenient time.
A receipt signature will be required on delivery and serve as a form of proof of delivery and that the goods have been accepted as being delivered undamaged. If there is obvious damage to the packaging, check the contents and advise us immediately.
Whilst damage is rare, any damage should be notified to us immediately you receive your delivery by email. Any goods that are damaged in this way will be replaced by return.
What is the turnaround time?
On-line products will be despatched within 14 working days for Pine and Tulipwood and 10 to 15 days for Sapilie and Oak. Primed orders will take up to a further 2 days. Laquered orders another 7 working days.
What is your refund policy?
Goods maybe returned or exchanged within 10 working days of receipt. However, this will be subject to a 50% restocking charge for your order plus all original costs of delivery and collection.
All returned goods must be undamaged and carriage is the responsibility of the customer.
What if an item is out of stock?
In the unfortunate circumstance that items are out of stock all customers will be informed of the new delivery date by e-mail. If this date causes any inconvenience or is not suitable the client is at liberty to cancel the order. As products are manufactured to order on occasions circumstances related to production can result in delays. Should this happen customers will be informed on new delivery dates. We will take all reasonable steps to reduce this happening but we are unable to legislate for matters beyond our control and would endeavour to provide a suitable alternative date as soon as possible.
These stock outs are rare but we feel it is important that our customers are informed immediately and often only occur due to the non delivery of wood stocks which sometimes experiences delays especially when importing hardwoods.
Our goal is to offer outstanding service to our customers. If however you feel we have let you down in anyway please write to us personally addressing your correspondence to:
The Managing Director
Woodworks, The Sidings