Delivery

Do you deliver anywhere, or can I collect my order?

We deliver throughout the UK. We standardise delivery costs where possible, but a surcharge may apply to more remote locations because of additional carrier charges. We will tell you about any surcharge before dispatch.

International deliveries are quoted separately.

Products are delivered between 8.00am and 6.00pm. If the courier cannot leave your order, they will leave a contact card so that you can arrange redelivery at a convenient time.

A signature is required on delivery and serves as confirmation that the order has been received. If the packaging is visibly damaged, please check the contents and tell us immediately.

Damage is rare, but if you find that an item has been damaged in transit, please email us as soon as you receive the delivery. We will arrange a replacement.

What is the turnaround time?

Online orders are usually dispatched within 14 working days for Pine and Tulipwood, and within 14 days for Sapele and Oak. Primed orders may take up to two additional days. Lacquered orders may take up to seven additional working days.

Our period doors have a lead time of four to six weeks.

What is your refund policy?

Goods may be returned or exchanged within 10 working days of receipt. This is subject to a 50% restocking charge, plus the original delivery and collection costs.

All returned goods must be undamaged. Return carriage is the customer’s responsibility.

See our Terms and Conditions for the full policy

What if an item is out of stock?

If an item is out of stock, we will tell you the revised delivery date. If the new date is unsuitable, you may cancel the order.

Our products are manufactured to order, so production issues can occasionally cause delays. If this happens, we will keep you informed and take reasonable steps to offer a suitable alternative date as soon as possible. Some circumstances are beyond our control, including delays in the supply of timber, particularly imported hardwoods.

Stock shortages are rare, but we believe it is important to keep customers informed promptly.

Customer Service

Our goal is to provide outstanding customer service. If you feel that we have let you down in any way, please write to us and address your correspondence to:

The Managing Director
Period Mouldings
Woodworks, The Sidings
Melmerby
North Yorkshire
HG4 5EX